Shipping costs and delivery timing are confirmed with our team before payment. International duties and taxes, when applicable, are the customer’s responsibility unless agreed otherwise.
1. Delivery within Indonesia
We offer free express shipping within Indonesia. The carrier, delivery estimate, and any special delivery instructions are confirmed with you before the order is finalised.
2. International delivery
International shipping is quoted individually through DHL Express. We will confirm the shipping cost, estimated timing, and any available tracking details with you. Import duties, taxes, and local customs charges may apply and are normally paid by the recipient.
3. Order confirmation and dispatch
A product in the catalog is not reserved until our team confirms availability. Before dispatch, we confirm the final products and variants, personalization, delivery details, shipping cost, and payment instructions with you.
4. When your order arrives
- Check the parcel and the products as soon as they arrive.
- Keep the packaging until you are satisfied that everything is correct.
- If something is damaged or incorrect, take clear photos of the parcel and product and contact us within 48 hours.
5. Returns
For a return request, contact us within seven days of delivery before sending anything back. Products must be unused, unaltered, and returned with their original packaging. Custom embossing, commissioned work, worn products, and products damaged after delivery may not be eligible for return. We will confirm the available remedy, return address, and cost before you ship.
6. Delivery questions
If your parcel is delayed, appears damaged, or has not arrived within the confirmed estimate, contact our team with your order details. We will check the latest carrier information and guide you through the next step.
Need a delivery or return update?
Email prabaleatherbali@gmail.com or call +6281237208596 before sending a return. We will help confirm the safest next step.
prabaleatherbali@gmail.com+6281237208596